Helpdesk

Training & Documentation

• How to Log into Pendo
• Laptops Reset for Personal Use

Software & Business Apps

• Add Pronouns to Outlook Signature
• How to Remove Sharepoint Shortcut Links in File Explorer
• Collect Sophos Logs for Troubleshooting

Network & Security

• Authentication - Resetting MFS to Use Mobile App Instead of SMS
• MFA - Setting up your Microsoft Authenticator
• Links in Outlook are not opening in default browser (Chrome or Edge)
• Links in Outlook are not opening in default browser (Chrome or Edge)
• Teams mapping of I: Drive folders

Email, Phone & Collaboration

• Exchange Online - New Shared Mailbox Request
• Enabling MS Teams plugin in the Outlook app
• MAC OS: Delegating calendar to new users
• Calendly - Quick Setup Guide
• Outlook Metered Network warning
• Add a shared mailbox to Outlook mobile

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