How do I submit a Helpdesk ticket?

Welcome to the new CARET Helpdesk! This article will give you a quick overview of how to submit a ticket directly to Helpdesk using the new Knowledge Base. Please follow the instructions provided below:

1. Log in to the CARET Helpdesk Knowledge Base
   • From the homepage https://helpcenter.getcaret.com/hc/en-us click Sign In in the header
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   • Zendesk will direct you to login using SSO
2. Once logged in, click Submit a Request in the header
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3. On the Submit a request page, select Helpdesk from the drop-down
   • You can also submit Procurement requests or Contractor Onboarding tickets
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4. Select the type of issue you are submitting
5. Provide a short Subject and a Description with as much relevant information as you can
6. Add any relevant attachments
7. Click Submit
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